Just as Apple is about to launch it’s I-phone 7, the Samsung Galaxy Note 7 has had to be recalled worldwide, shortly after it’s launch.
Having only been on the market for just under 3 weeks, some consumers were reporting their new Samsung Galaxy Smartphone (Note 7) had exploded and burst into flames.
Samsung have officially announced they have put sales of the Galaxy Note 7 on hold, and have issued a recall on the product.
Samsung Galaxy Note 7 Exploded While Charging
So far Samsung have reported that out of the 2.5 million phones sold, they are only aware of about 35 exploding. Due to the damage an exploding phone could cause, Samsung have put customer safety first and taken the drastic step of recalling all the Galaxy Note 7’s.
The problem appears to be with the battery while the phone is charging. Samsung have announced the batteries for the Galaxy Note 7 were sourced from two separate suppliers, but have not confirmed which supplier the faulty batteries came from.
A Samsung official told Yonhap News Agency that the cause of the reported explosions has been traced to the battery. “Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers,” said the official.
Consumers will be offered a replacement phone, but it is unclear how long this will take. Samsung hopes this to be within a few weeks.
What You Should DO
If You Have a Samsung Galaxy Note 7
Stop using it straight away!
Contact the retailer you purchased the phone from to organize a replacement or refund.
On 2 September 2016 Samsung officially announced the recall below on their newsroom page:
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. Read full statement
Samsung Galaxy Note 7 – Australian Consumers
For customers who already have Galaxy Note 7 devices, we will provide a resolution of their choice including a replacement, repair or refund over the coming weeks – You need to fill out a form on their website here
Samsung Galaxy Note 7 – Hong Kong Consumers
Starting 11am Monday, Hong Kong customers can call 3698 4698, while those in Macau can seek assistance by ringing +0800333. Read more
Samsung Galaxy Note 7 – New Zealand Consumers
Customers are advised to go into the store that they purchased their Note 7 from. For online purchases please either visit the relevant operator store or call Samsung on 0800 726 786 anytime (24/7). We will advise you on how to get your replacement Note 7.
Samsung will arrange for a free replacement product for all affected models. There may be a delay in providing the free replacement of approximately 4 weeks. If you do not wish to wait that long we have other alternatives for you including providing a loan phone to use in the interim. Read more
Samsung Galaxy Note 7 – United Kingdom Consumers
For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on UK: +44 (0)330 7261000 Ireland: +353 (0)16950367. Read more
Samsung Galaxy Note 7 – United States Consumers
Users are encouraged to visit the store where they purchased their phone to begin the exchange process. Alternatively, users can call 1-800-726-7864 (1-800-SAMSUNG) to start the process over the phone. Read more
Article posted 3 September 2016
(Featured image sourced from YouTube)
Article written by Wen Dee
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